General Terms and Conditions

This website and the associated online shop (hereinafter: "PAKO online shop") are managed by Pako podjetje za proizvodnjo in trgovino d.o.o, Slovenska vas 4c, 8261 Jesenice na Dolenjskem, Slovenia, registration number: 5649722000, tax ID number: SI36783706, court register entry number: 10203400, amount of share capital: EUR 834,585.00 (hereinafter also referred to as Pako d.o.o. or "Provider" or "Seller").

1 PAKO online shop purchase terms and conditions

Purchases in PAKO online shop can only be made by legal entities.

Pako d.o.o. enables online store purchases in Slovenia, Croatia and as well in some regions in northern Italy.

The relevant e-mail address is:

2 Registration

Purchases in PAKO online shop can only be made by registering an account in PAKO online shop on the

Upon registration, the user obtains a username that is the same as the user’s e-mail address, and a password. We recommend that the password contains at least 8 characters including a combination of uppercase and lowercase letters and at least two numbers. By registering, the visitor becomes a user of PAKO online shop and receives the right to purchase. By registering, the customer agrees to and accepts the general purchase terms and conditions as published on these pages at the time of placing the online order.

By registering and making a purchase, the registered user guarantees to Pako d.o.o. that he or she has all the appropriate authorizations and rights necessary to validly register a user account or conclude a distance contract for the purchase of goods on behalf of the legal entity the registered user represents.

If a distance contract for the purchase of goods is concluded on behalf of a third party without the third party’s authorisation, such contract will only be binding on the unjustifiably represented third party if the third party subsequently approves it.

In the event that an unjustifiably represented third party does not approve the conclusion of the contract mentioned above within the time limit communicated by Pako d.o.o. to the third party for this purpose, Pako d.o.o. shall be entitled to claim damages from the person who concluded the contract without authority, provided that at the time of conclusion of the contract Pako d.o.o. did not know and was not under a duty to know that such registered user did not have the relevant authorisation.

3 Orders and specifications

3.1 Order submission and confirmation

The customer places an order in the online shop by adding the desired products to the basket and clicking the "Buy" button. The purchase contract between the provider and the customer is concluded no sooner than when the provider confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the customer unless stipulated otherwise in these General terms and conditions.

Once the order is confirmed, the customer can no longer withdraw from the contract unless stipulated otherwise in these General terms and conditions.

The purchase contract consists of provisions of the General Terms and Conditions and the first email exchanged between the Seller and the Buyer about the status of the order which is stored in electronic form on the Pako d.o.o. server and is accessible to the customer at any time in customer’s user profile for PAKO online shop.

3.2 Ordered items and quantities

PAKO d.o.o. shall deliver the goods in accordance with the customer's order (items, quantities). As an exception, if the items are not in stock or the ordered quantities exceed the stock, it will not be possible to deliver the items (or the quantities) in question. In case of advance payment, Pako d.o.o. shall reimburse the customer the difference in the amount paid corresponding to the undelivered items.

3.3 Product descriptions and specifications

Product descriptions and specifications are available on the website. Pako d.o.o. reserves the right to supplement and/or correct the descriptions. The descriptions are summarized with due care according to the descriptions and specifications provided by the manufacturer, but we do not take responsibility for accuracy. We also cannot guarantee that images of the published product and/or color are an exact reproduction of the appearance and/or colors of the physical product.

3.4 Assignment of receivables

The customer may not transfer the claim for delivery of the goods to another entity without the consent of the seller, and the seller may transfer the claim against the customer to its own related entities or any third party at any time.

4 Prices, promotional codes, regular customer benefits

4.1 Prices

Prices in PAKO online shop for Slovenia/Croatia/Italy are listed in EUR unless explicitly stated otherwise. Prices do not include VAT. VAT amount is shown on the final price calculation screen.

Prices in PAKO online shop for Croatia are listed in HRK unless explicitly stated otherwise. Prices do not include VAT. VAT amount is shown on the final price calculation screen.

Prices are regular prices of goods and do not include shipping costs unless expressly stated otherwise. Prices are valid at the time of placing the order.

Prices of items in PAKO online shop are subject to change without notice. Despite the reliable technology that enables regular and accurate price updates, the price listed may be incorrect. In this case or in the event that the price of the item changes during order processing, Pako d.o.o. shall make it possible for the customer to withdraw from the purchase.

4.2 Minimum purchase amount

The minimum purchase amount is EUR 20.00 (excluding VAT). Placing an order below this amount is not possible.

4.3 Promotional code

The promotional code provides various benefits when purchasing and is time-limited. The user can receive an active promotional code via an advertising message but the code can also be published on a category page of PAKO online shop and on our social platforms.

A promotional code is a set of characters that a registered user enters into a dedicated field when completing the purchase. The discount or benefit shall be activated immediately after entry.

4.4 Discount for regular customers

If you shop at PAKO online shop regularly, contact us at for better purchase conditions. Our offer:

  • participation in the system of discounts - rebate categories and the system of staggered rebates that increase in accordance with purchases made;
  • possibility of deferred payments (payments according to invoice);
  • other additional benefits and discounts for regular customers.

4.5 Cumulative discounts

As a rule, discounts linked to the rebate category and promotional discounts are not cumulative. Certain promotional codes allow for cumulative discounts - where such cumulative discounts are permitted, this shall be explicitly stated.

Promotional codes, discounts and other benefits, cannot be exchanged for cash or any other form of benefit with Pako d.o.o.

5 Payments

5.1 Payment methods

PAKO online shop accepts the following payment methods:

  • Mastercard or Visa:
    • You can securely pay for the ordered goods with a credit or debit card (MasterCard, Visa) when placing an order online. The payer must be the person or organization that owns the credit card.
    • If the payment card issuer refuses to authorize the payment, PAKO online shop shall not accept the order and shall not be responsible for delays in delivery or non-delivery. PAKO online shop shall not be obliged to inform the customer of the reason for order rejection.
    • PAKO online shop shall not be responsible if the bank or the issuer of the debit/credit card charges additionally charges for any payment related to the customer's order.
    • It shall be considered that the payment was not made until PAKO online shop receives the bank transfer.
  • PayPal
  • Advance payment (according to a proforma invoice):
    • You can pay for the goods ordered via your online bank by transferring to our current account no. SI56 0294 5026 3769 319 with Nova Ljubljanska banka d.d.. Payment is made on the basis of the received e-mail or proforma invoice after the order is placed. When making the payment be sure to provide the exact reference and thus allow us to automatically transfer payment information to our information system. The delivery period begins on the day it is confirmed that the funds have been transferred to our account. Please note that the orders are processed in the same order as payments are transferred to our account, meaning that the stock balance at the time your payment is received may differ from the stock balance at the time the order was placed.
    • When ordering by proforma invoice, you must pay the purchase amount within 3 working days of the order. After the stated period the order is automatically canceled, whereby no costs are incurred.
  • Deferred payment (by invoice) for contractual customers:
    • We make it possible for long-term partners of PAKO d.o.o. and public and local authorities that prove to be regular payers within the agreed deadlines to purchase by invoice. The payment deadline starts on the day of shipment.
    • The seller reserves the right of ownership over the goods even after delivery to the customer until the customer pays the purchase price in full.
    • To pay by invoice, please contact us at and we will explain all the advantages of an individual contract.

6 Purchase notification process

6.1 Notice 1: "The order has been placed"

After placing the order, the customer receives a notification by e-mail that the order has been successfully placed.

6.2 Notice 2: "The order has been confirmed"

After reviewing the order and verifying the payment, the order is confirmed.

6.3 Notice 3: "The order has been shipped"

PAKO online shop prepares and sends the item within the agreed deadline and notifies the customer by e-mail.

7 Canceling orders

If the customer has to cancel the order, the customer should contact PAKO support center at If the order has not yet been shipped and if the order does not contain items which have already been cut (sheets, profiles, foils, tarpaulins), or if the cutting has not yet taken place, the order shall be canceled free of charge.

8 Invoicing

After the delivery of the ordered items, Pako d.o.o. shall e-mail the invoice to the address provided by the customer upon registration. The customer can also access the invoice on the pages of the customer profile in PAKO online shop where the history of past orders is stored, together with the invoices.

The price and all costs related to the purchase are itemized on the invoice.

The customer shall be obliged to check the correctness of the data on the invoices issued by the end of the current month. Subsequent complaints shall not be considered.

9 Customer rights

Any claims of legal entities regarding the goods shall be considered individually, taking into account all justifications and circumstances as much as possible. In particular, we shall consider:

  • non-delivery of goods,
  • delivery of wrong items,
  • delivery of damaged items,
  • delivery of non-compliant items,
  • other deviations of the item from the sample or model.

The claim may be submitted via PAKO online shop or via contact e-mail:

The deadline for submitting the claim is 3 working days after delivery of the item. After the indicated time, claim submission shall no longer be possible unless the item is covered by a warranty period.

The seller shall notify the customer about the claim resolution by e-mail.

The return or replacement of goods shall be executed by the post office of Slovenia or PAKO delivery service to the address Pako d.o.o. , Spletna trgovina, Slovenska vas 4c, 8261 Jesenice na Dolenjskem.

9.1 Non-delivery of goods

In case the delivery service does not deliver the ordered items to the customer, the customer must immediately inform the seller via request form in PAKO online shop or via contact e-mail:

9.2 Delivery of non-compliant items (material defect)

The customer informs Pako d.o.o. about the delivery of non-compliant items via request form in PAKO online shop or via contact e-mail: The customer may exercise the rights arising from a material defect if the customer notifies PAKO online shop about the defect within 3 days of receiving the goods. In the notification, the customer should describe the defect in more detail and allow the seller to inspect the item.

The item has a material defect, if:

  • the item does not have the characteristics necessary for its normal use or placing on the market,
  • the item does not have the characteristics necessary for the special use required by the customer, but which was known or should have been known to the seller,
  • the item does not have the characteristics and features that have been explicitly or implicitly agreed upon or stipulated,
  • the seller has delivered an item that does not match the sample or model, unless the sample or model was shown for information purposes only and was of a symbolic nature.

The suitability of goods for normal use shall be assessed in relation to the usual goods of the same kind, taking into account any seller's statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

In the event that the product deviates from the sample or model, the suitability of the item shall be checked with another, faultless item of the same type, as well as with the manufacturer's statements or indications on the item itself.

Insignificant material defects are disregarded.

If it turns out that the seller has delivered a non-compliant product to the customer, the seller shall replace the product at the seller’s own expense. The customer shall return the non-compliant product to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the fault of the customer. In the event that the customer returns a damaged product, the customer shall not be entitled to a replacement.

The customer may not use the allegedly non-compliant items, otherwise the customer shall lose the rights arising from the material defect. Upon receipt, the customer may only inspect and test the items to the extent appropriate and necessary to establish the actual situation. Testing an item that deviates from the above is considered the use of the item which means that the customer thereby loses the rights arising from the material defect.

9.3 Partial deliveries

PAKO d.o.o. shall deliver the goods in accordance with the customer's order (items, quantities). As an exception, if the items are not in stock or the ordered quantities exceed the stock, it will not be possible to deliver the items (or the quantities) in question. In case of advance payment, Pako d.o.o. shall reimburse the customer (interest-free) the difference in the amount paid corresponding to the undelivered items.

9.4 Refunds

Refunds shall be made as soon as possible, but no later than within 30 days of the claim acceptance. In order to ensure the certainty, accuracy and timeliness of the refund and to provide records of payments, the payment shall be refunded to the customer on the same account from which the payment was received (PayPal, credit card or the customer's transaction account). Cash refunds are not possible.

9.5. Warranty

In addition to the invoice, Pako d.o.o. will always provide the buyer with a warranty certificate and instructions for the assembly and/or use of the products, when purchasing products in respect of which the issue of a warranty for the proper functioning products is mandatory, or when purchasing products in respect of which the manufacturer of the product offers a voluntary warranty. If the products do not work perfectly or do not have the characteristics stated in the warranty certificate or advertisement, Pako d.o.o. will provide a free of charge rectification of defects within the warranty period and within 45 days at the latest.

When claiming the warranty, the conditions stated on the warranty certificate provided with the product under warranty, apply. The Buyer can claim the warranty with the warranty certificate, the invoice and other documents indicated on the invoice.

Proper functioning goods for which the manufacturer is obliged to offer a warranty do not normally include general-purpose rechargeable battery packs, light bulbs, fuses, electronic components and other consumables.

The right to a refund in the event of a warranty claim is governed by the Consumer Protection Act.

10 The provider's right to withdraw from the contract

The provider shall reserve the right to withdraw (fully or in part) from fulfilling the order in the following exceptional cases:

  • the ordered goods are no longer in stock (computer systems automatically check the stock several times a day, but the item may be out of stock in exceptional circumstances),
  • the seller determines an increased payment risk on the part of the customer, especially if it was not possible to debit the customer's debit card or the purchase price was not paid upon maturity,
  • the order does not contain all the information necessary for fulfilling the order,
  • there is a material error on the part of the seller (Article 46 of Obligations Code). A material error is an error related to the essential characteristics of an object, to a person with whom a contract is concluded when concluded in respect of that person, or to circumstances which are considered decisive according to customary traffic or the intention of the parties because otherwise the erring party would not enter into a contract with such content. This also includes obvious price errors.
  • if Pako d.o.o. is notified by a competent public authority or a payment service provider or payment method provider of the misuse of a credit card or of any other misuse or of a criminal offence,
  • if it can be implied from past relations between Pako d.o.o. and the Buyer that the Buyer may abuse its warranty or other rights;
  • if the Buyer is or becomes subject to insolvency or other liquidation proceedings that could make it difficult to make payment;

In all such and similar cases, the customer shall be immediately notified by e-mail of any withdrawal from the contract by the provider.

11 Delivery

11.1 Delivery of goods from stock

Delivery time depends on the type of goods, the delivery method of goods and the time of the order.

All orders accepted by 2 pm on working days, which do not include additional processing of the ordered goods (e.g. cutting of sheets, profiles, etc.), shall be shipped on the same day. Orders placed after 2 pm are deemed to have been received at 7 am on the first following business day.

If the goods ordered by the customer are in stock, they will usually be delivered on the next working day for Slovenia and within 2 working days for Croatia.

The provider shall endeavor to have the goods delivered to the customer within the specified deadlines, but shall not be held responsible for delays in delivery caused by circumstances on the part of the delivery service or due to force majeure.

In the event that additional processing of the goods is required by the customer (this includes cutting sheets, cutting profiles, cutting tarpaulins and other materials), the delivery time may be extended, whereby this extension usually does not exceed 1 working day.

If the order contains several items with different times of delivery, Pako d.o.o. reserves the right to successive delivery of goods (in several shipments). The customer shall not be charged for the possible higher cost of postal charge.

11.2 Delivery methods

Delivery is carried out with our own delivery vehicles or via contractual partners of the seller. In Slovenia our contractual partner is Pošta Slovenije. Shipments exceeding the limits of contractual delivery services due to their dimensions or weight are always delivered with our own delivery vehicles. Regarding other shipments, Pako d.o.o. reserves the right to determine and choose the most appropriate delivery method or even choose another delivery service, if such a method is likely to fulfill the order more efficiently.

11.3 Delivery addresses

When ordering, the customer chooses a delivery address, provided that the address is within the same country. If, as an exception, the customer requires delivery abroad, the customer should contact us and we shall check the possibilities to deliver to the desired address for each specific case.

In the event that no one is at the address at the time of delivery, the courier shall leave a notice of delivery attempt.

11.4 Delivery costs

Delivery costs depend on the weight of the shipment and the value of the goods.

12 Security

12.1 Secure shopping in PAKO online shop

The entire environment of PAKO online shop is protected against the misuse of payment cards, personal data and other misuse. The communication is secured by the SSL protocol which encrypts the data transmitted in the communication and thus prevents the misuse of personal data.

Credit card authorizations are performed in real time via a secure connection with immediate verification of data with banks. Card information is not recorded on the provider's server.

12.2 Protection of personal data

To learn about the protection of personal data, see our Privacy Policy.

12.3 User account termination

To terminate your user account, please send an email to:

The following information must be provided in the message:

  • In the subject of the message:
    • User account termination
  • In the body of the message:
    • name and surname of the user
    • E-mail address
    • company information: company name and PAKO customer number

The request for termination of the user account must be sent by the legal representative, otherwise PAKO d.o.o. shall not be obliged to consider it. We shall notify you of the termination via email.

12.4 Protection of industrial property rights

The trademarks and PAKO logos displayed on the pages are registered trademarks. Nothing contained herein shall be construed as granting any right to any use or modification of the said trademarks and logos, and their use or modification without the prior written consent of the provider is prohibited.

13 Limitation of liability

The seller shall not be liable if the customer follows any advice or recommendation provided by the seller’s employees or agents to the customer or the customer’s employees or agents regarding the storage or use of goods not published on the website or not specifically confirmed in writing by the seller. In following such recommendations, the customer acts entirely at its own risk and therefore, unless the law provides otherwise, the seller shall not be held responsible for such advice or recommendations that are not published or confirmed.

The provider shall not be obliged to control or store the data sent or stored, or to actively investigate the circumstances indicating the unlawfulness of the data provided by the customer.

At the request of any competent authority the provider must provide the required data identifying the customer (name and surname, address, company, e-mail address) within three days of the receipt of the request. The said information must be communicated by the provider for the purpose of detecting and preventing criminal offenses on the basis of a court order, and communicated without a court order if this is stipulated by a sector-specific law.

The provider shall strive for the information to be complete and accurate, but shall not be held responsible for any errors or inaccuracies on this website.

If the provider is unable to correct the information on the website due to rapid changes in the characteristics of the goods from the offer, delivery deadlines or prices, the seller shall notify the customer of the changes and allow the customer to withdraw from the order or replace the ordered goods.

Although the provider tries to provide accurate photographs of the products sold, all photographs are considered symbolic and do not guarantee the characteristics of the item.

14 Complaints and disputes

In case of problems, the customer may address the complaint to the seller by e-mail at The complaint is not intended to enforce the customer's rights arising from material defects. The complaint consideration process is fast and confidential.

The parties agree to resolve any disputes by mutual agreement. If the parties are unable to reach an agreement, the disputes shall be resolved by the competent court in Ljubljana according to Slovenian law.


Pako d.o.o. reserves the right to modify the General Terms and Conditions in the event of the implementation of additional services and technologies, in the event of new circumstances and in any other cases that may arise. If the General Terms and Conditions are amended, the Company will do everything in its power to inform the users or customers via the usual electronic communication channels or by means of a notice published on the Pako online shop.

The publication of the notice above and the fact that the Buyer has placed a new order after the amendment of the General Terms and Conditions constitute the Buyer's acceptance of the relevant amendment of these General Terms and Conditions.

If the Buyer does not agree with the amendment of these General Terms and Conditions, the Buyer is obliged to notify the Company no later than by the time of placing a new order under the amended General Terms and Conditions, in which case Pako d.o.o. shall have the right to refuse to do business with such Buyer or to withdraw from the concluded contract within a withdrawal period previously agreed with the Buyer.

The General Terms and Conditions in their latest version in force at the time will always be published on the  subpage of the Pako online shop.

16 Validity

The seller and the customer shall be bound by the general terms and conditions in force at the time of purchase (placing an online order). All other or different agreements between the customer and the seller shall be agreed upon and confirmed in writing or by e-mail, otherwise they are not valid (e.g. an agreement reached by text message is not valid).

When placing an order, the customer is always reminded of the general terms and conditions and is asked to confirm the acquaintance with terms and conditions before placing the order.

These general terms and conditions are valid from 15 September 2021. The Provider reserves the right to amend the Terms and Conditions as set out above.